FAQ

What is Wrapped Moments?

Wrapped Moments is a gifting brand that creates thoughtfully curated gift boxes inspired by personalities, lifestyles, and everyday rituals. Each box is designed to feel personal, meaningful, and intentional.

What occasions are your gift boxes suitable for?

Our boxes are perfect for birthdays, celebrations, self-care moments, milestones, or simply to show appreciation. Many customers also choose Wrapped Moments as a gift to themselves.

Can I customize a gift box?

At the moment, our gift boxes are curated as shown to ensure quality and consistency. Limited customization options may be introduced in the future.

How long does delivery take?

Delivery times depend on your location. Orders are usually prepared and shipped within[X] business days. You will be contacted once your order is ready or dispatched.

Do you offer same-day or express delivery?

Same-day or express delivery may be available in certain locations. Please contact us before placing your order to confirm availability.

Can I change or cancel my order after placing it?

Orders can only be changed or canceled before they are prepared or shipped. Once processing begins, changes or cancellations are not possible.

Do you accept returns or exchanges?

Due to the nature of our products, all sales are final. However, if your order arrives damaged or incorrect, please contact us within48 hours of delivery.

What if my order arrives damaged?

Please contact us within 48 hours of delivery with clear photos of the item and packaging, and we will assist you with a replacement or suitable solution.

How can I contact Wrapped Moments?

You can reach us by email or send us a direct message on our social media platforms.

📧 Email: wrappedmomentsqa@gmail.com
📩 DM us on Instagram or social media